After you submit your disability application, we will mail important documents to you in about two weeks. To avoid any confusion, read the documents we mail to you very carefully. Let us know right away if any information is wrong, such as wages, dates, or missing employers.
Documents to Review Before You Receive Your Payment
Notice of Computation (DE 429D): This form includes your potential weekly benefit amount. It does not mean you are eligible for Disability benefits. Review immediately and contact us to correct any errors to avoid payment delays.
Note: There is a seven-day unpaid waiting period before benefits start. Your payment starts on the eighth day.
Electronic Benefit Payment Notification (DE 2500E) If you are eligible for benefits, you will receive this form. It includes important information about your benefit payments.
Request for Eligibility Information for Disability Insurance (DE 4365DI)/Request for Additional Information (DE 2566): If you applied by mail (or we can’t immediately verify your identity), you may receive one of these forms.
Disability Claim Continuing Eligibility Certification (DE 2593): Sent after 5 payments if you get automatic payments. Fill out and return this form to confirm your disability. If you don’t return it, your benefits will stop.
Claim for Continued Disability Benefits (DE 2500A): Sent every two weeks or up until the estimated return to work date if you don’t get automatic payments. Complete and return this form to confirm your disability. If you don’t return it, your benefits will stop.
Note: The quickest way to submit the DE 2593 or DE 2500A is through myEDD if you have an account. You must return these forms to us within 20 days of the date on the document.
Read all of this mail carefully and let us know right away if any information is wrong. This will help you avoid payment delays.
How to Receive Your First DI Payment
It takes about two weeks to process a new application for Disability benefits and issue payment to eligible workers.
Visit Benefit Payment Options for more information on direct deposit, debit card, or mailed checks. We issue benefit payments to a Money Network prepaid debit card unless you select a different payment option. You can change your payment option through myEDD.
If you need help or have questions about your debit card, visit Money Network. You can also speak with a Money Network customer service representative 24 hours a day, 7 days a week:
Contact Money Network
Within the United States: 1-800-684-7051
Outside the United States: 1-531-262-5282
TTY: 1-800-684-7053
Payment information is updated daily and is available through your myEDD account or by calling the Disability Automated Self-Service Line at 1-800-480-3287.
