Welcome to myEDD FAQs. Here you will get answers to all the commonly asked questions about your myEDD account. This includes myEDD Registration and myEDD Password Recovery.
It also covers Account Security, Error Messages, and Technical Issues. Additionally, you will find information on Contact Information and Personal Preferences.
myEDD General Information FAQs
What is myEDD?
myEDD is a secure web portal to access SDI Online, UI Online, and Benefit Overpayment Services. myEDD replaced Benefit Programs Online (BPO) in June 2023.
Who can use myEDD?
Anyone with a personal email address can create a myEDD account. New accounts go through a secondary registration process to use UI Online, SDI Online, and Benefit Overpayment Services.
Note for UI Online Customers: You must have an Unemployment Insurance (UI) claim. Additionally, you need your EDD Customer Account Number to register for a UI Online account. Visit UI Online for more information.
Why didn’t I get an email?
If you didn’t get an email, such as a verification code or a password reset email, check your spam folder.
To stop these emails from going into your spam folder, add “noreply-myedd@edd.ca.gov” and “noreply-myedd@comms.edd.ca.gov” to your email contacts.
myEDD Registration FAQs
What if I already have a Benefit Programs Online (BPO) account?
When logging into myEDD for the first time, use your existing BPO email and password.
- Log in to your myEDD account.
- Select a security question and enter your answer.
- Select your login verification method.
- Enter your verification code.
- Select myEDD Home.
What information is needed to create a myEDD account?
To register for myEDD, you need to:
- Provide a personal, non-shared email address.
- Provide a password.
- Select a login verification method.
- Select and answer a security question.
- Provide a phone number.
Note: There are more requirements in the secondary registration for UI Online, SDI Online, and Benefit Overpayment Services.
What is login verification, also known as Multi-Factor Authentication?
Login verification (Multi-Factor Authentication) is a more secure way to enter your myEDD account. After entering your username and password, you will receive a verification code through text message, phone call, or email. Enter your verification code and select Submit to access your account.
Can I access myEDD from a mobile device?
Yes, myEDD is mobile-friendly.
myEDD Password Recovery and Account Security FAQs
How do I set up login verification for an existing account?
When logging into myEDD for the first time, you must set up login verification.
- Log in to your myEDD account with your existing BPO email and password.
- Select a security question and enter your answer.
- Select Text Message, Phone Call, or Use my email instead.
- Enter the verification code you receive.
- Sign in to your myEDD account.
How do I find my password?
If you forgot your password:
- Visit myEDD.
- Select Log In Or Create Account.
- Select Forgot Password.
- Enter your email, then select Submit.
- Check your email and confirm your email.
- Verify your identity by answering the security question.
- Reset your password.
- Select Back to Login.
If you cannot remember the answers to your security questions, contact us.
Can I reset my password from a mobile device?
Yes. All of your myEDD updates can be completed using a mobile device. Make sure you have access to your email to reset your password.
How do I change my password, security question, login verification method, or language preference?
To update your myEDD account:
- Log in to myEDD.
- Select My Profile.
- Select the item you want to update.
Additional contact information, including your mailing address and phone number, can be updated in SDI Online or UI Online.
How is my personal information protected?
We have safety measures to find and stop fraud, including:
- Encrypted data.
- Notifications when your account is updated.
I’m locked out of myEDD account. What should I do?
myEDD will lock you out if you incorrectly enter your password or answer your security questions too many times. Try to log in again later.
If you still need help, contact us.
myEDD Contact Information and Personal Preferences FAQs
How do I update my email?
To update your myEDD email:
- Log in to myEDD.
- Select My Profile.
- Select Update Email.
How do I update my address or phone number?
Your mailing address and phone number can be updated in SDI Online and UI Online.
UI Online:
- Log in to myEDD.
- Select UI Online.
- Select Profile from the UI Online main menu.
- Select Contact Information to update your information.
SDI Online:
- Log in to myEDD.
- Select SDI Online.
- Select Profile on the SDI Online main menu.
- Select the contact information you want to update.
Benefit Overpayment Services:
Call 1-800-676-5737 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
myEDD Customer Support and Online Help FAQs
Can I get online help with myEDD?
Yes. You can use one of the following online resources:
How do I contact the EDD about my claim or to get more information?
Unemployment Insurance: Call 1-800-300-5616 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
Note: Our busiest time is Monday mornings, but if you call after 10 a.m. or later in the week, you should be able to reach a representative fairly quickly.
Disability Insurance: Call 1-800-480-3287 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
Paid Family Leave: Calling 1-877-238-4373 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
How do I contact the EDD about my benefit overpayment?
Call 1-800-676-5737 from 8 a.m. to 5 p.m., Pacific time, Monday through Friday, except on state holidays.
myEDD Error Messages and Technical Issues FAQs
Who do I contact for technical issues with myEDD?
Review the FAQs on this page. If you cannot find the answer to your myEDD technical issue, check the FAQs thoroughly. If you still need assistance, reach out to us. You can speak to a representative.
I received an error message on my myEDD account. What should I do?
If you received an error message while trying to log in, register, update your profile, log out, or reset your password:
- Visit myEDD to find out if the system is unavailable due to scheduled maintenance or is currently experiencing technical issues.
- Close all browsers, wait a few minutes, then open a new browser window.
- Go to myEDD and start the process again.
- Confirm that all the information you entered is correct.
If you continue to receive the error message, note the error code (if one was provided) and contact us.
Why did my session expire (time out) in myEDD?
To protect the security of your account, myEDD sessions will expire after 30 minutes of inactivity on any page. To continue, return to myEDD and start over.
Which browsers are compatible with myEDD?
Our online services are compatible with the latest versions of Google Chrome, Mozilla Firefox, and Internet Explorer. For the best experience, use the latest version of Chrome or Firefox.
Do I need to disable pop-up blockers?
Yes. Check for an active pop-up blocker. You should check this if you are having issues with myEDD, UI Online, SDI Online, or Benefit Overpayment Services. Disable it if active. Make sure it is disabled. This will resolve the problem. It is causing the problem.
